If none of these solutions help, please try to connect again, and if the problem persists click the ' Open log file' or ' Export log' button, along with the ' Diagnostics' button located in the bottom right hand corner of the HMA VPN diagnostics tab (in the dashboard), as shown in the image:Īlternatively you can set up manual connection, which are system build in: Windows Vista / 7 / 8 PPTP Connection Setup Mac OS X Uninstall our software, reboot your computer and re-install - this could clear the issue.

Firewalls and anti-virus programs are the common cause for stopping VPN connections from working. If you have any firewall and anti-virus programs installed, temporarily disable them and try to connect again.You will find the PPTP and OpenVPN® protocols on the dashboard screen under ' Protocol selection'. Connect to several different VPN servers - the problem could be with one server:.However, please let us know in the comment section (or via email) if you have never been able to connect at all. There are a few things you can try, which solve most problems.

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